Leadership Development

Leadership Development

Leadership Training and Workforce Solutions:

We provide leadership training aimed at increasing productivity,strengthening customer relationships, improving morale and operating more profitably.Your organization cannot reach its full potential with an under performing team or the wrong target market.

 Skills we teach:

Leadership Development:

  • Planning
  • Delegation
  • Performance appraisals
  • Time management
  • Handling mistakes and critical  errors
  • Strategic Planning
  • Networking to promote your organization
  • Networking to build business connections
  • Talent selection: Criteria and selection
  • Talent selection: interviewing

Customer Service:

  • Attitudes for success
  • Complaint resolution
  • Internal customer service
  • Telephone skills inbound and outbound
  • Managing customer expectations
  • Customer value solutions
  • Service to sales
  • Overcoming obstacles to customer service

Process Improvement:

  • Innovation
  • Team building and decision making
  • Analyze problems and make decisions
  • Change engagement
  • Manage change effectively
  • How to schedule and increase productivity
  • Streamlining operations for effeciency

6 key reasons to choose us:

  • Integrity
  • Longevity
  • Solid experience
  • Caliber of staff who are skilled at problem solving
  • Brilliant communicators 
  • Highly talented professionals that are results driven and customer focused.

Our people make the difference.

  • You will work with entrepreneurs just like yourself – who have been there and overcome the same challenges you are facing.
  • We are industry experts who will bring a fresh perspective to problems related to stagnant growth and poor sales performance, and will offer proven methods to turn your business around.

 Corporate Office and Satellite Locations:

  • 159 Crocker Road Westlake Ohio 44145
  • Phone 440 363 5800 x 101

Regional offices: 

  • Columbus OH
  • Chicago IL
  • Raleigh N.C
  • Charlotte NC
  • Annapolis MD


 

Recent Clients :

Strategy & Operations Strategies For Growth and Business Development Strategies For Growth and Business Development

Strategies For Growth and Business Development

Strategies For Growth and Business Development Strategies For Growth and Business Development


Call Today

(440) 363 5800 X 101

Success Training

Learn how to succeed with hands on training from successful entrepreneurs who have mastered the skills of leadership and strategic planning.

Testimonials

I would like to thank Matthew for all of the good work you have done for me. As you know,you bailed me out of a big problem I had allowed to develop by my inability to adjust and close out
5.0
2015-04-08T13:43:48+00:00
I would like to thank Matthew for all of the good work you have done for me. As you know,you bailed me out of a big problem I had allowed to develop by my inability to adjust and close out

Matthew has helped several of my clients improve their accounting system. He is a hard worker that is a great team player!

John Musca

Musca Benefits, LLC
4052 Riveredge Road
Cleveland, Ohio  44111

Phone:  216-251-9494
Fax:       216-251-9561
Email:    JohnMusca@gmail.com

http://muscabenefits.com/

5.0
2015-04-08T13:28:35+00:00

John Musca

Musca Benefits, LLC
4052 Riveredge Road
Cleveland, Ohio  44111

Phone:  216-251-9494
Fax:       216-251-9561
Email:    JohnMusca@gmail.com

http://muscabenefits.com/

Matthew has helped several of my clients improve their accounting system. He is a hard worker that is a great team player!

Matthew is very detailed oriented business executive with an extensive history as a successful strategic business consultant. He has transferred these dynamic skills to his role as a crowdfunding consultant where he is able to analyze a crowdfunding campaign from
5.0
2015-04-08T13:21:00+00:00
Matthew is very detailed oriented business executive with an extensive history as a successful strategic business consultant. He has transferred these dynamic skills to his role as a crowdfunding consultant where he is able to analyze a crowdfunding campaign from

“I highly recommend them ! They can show you how to get your business on track so you are more profitable ”        

Doree Adams Real Estate Team

Phone: 440-299-5271
Mobile: 440-669-1117
Office: 440-255-5500

Keller Williams Realty Greater Cleveland Northeast, Mentor, 

 

5.0
2015-04-08T12:11:16+00:00

Doree Adams Real Estate Team

Phone: 440-299-5271
Mobile: 440-669-1117
Office: 440-255-5500

Keller Williams Realty Greater Cleveland Northeast, Mentor, 

 

“I highly recommend them ! They can show you how to get your business on track so you are more profitable ”        

Thank you so much for turning our business into an well organized corporation. You are amazing at what you do”
5.0
2015-04-08T13:03:23+00:00
Thank you so much for turning our business into an well organized corporation. You are amazing at what you do”
5.0
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